People&Cloud: solidarity call center of Napoli’s Archdiocese
“Nothing that happens to man must be stranger for us”.
Pope Giovanni XXIII
The project of “Call Center of Solidarity” is an idea of Cardinal of Naples Crescenzio Sepe with Sergio Sciarelli, professor of Economics of business management of University Federico II and other
representatives peopel of Neapolitan civil society.
Tjis project was made with support of Vodafone Italy Foundation, thought as a team work with all shelters, third sector organizations and structures of public and private assistance of region and allows to give an answer to problems that investing large families and people living alone and in dire straits.
WIth this telephone number 800814081, you can request a solution, an indication, a response to many everyday problems.
Operators of Call Center listen with dedication and understanding of help requests, providing all relevant information to the needs: a place for sleep, a place for eat, where wash, take care, combatting addictions, obtaining information for immigrants, overflowing sexual and job exploitation, domestic violence, simply be heard.
The Call Center has a free clinic for specialist visits, a counseling center with a psychologist, who provides support and guidance to health services and psychological wellness and a lawyer who provides legal advice.
It’s a very complex and ambitious project that want to give hope to all the problems that afflict most vulnerables people, through solidarity and support of many structures and voluntary organizations operating in network, meeting desparation of people in difficulty.
The project, which starts at the beginning of 2012, started the design stage in july and ended in October. The official launch phase was on 4 December 2012. The project was widespread on newspaper, television and internet like:
ANSA – IlDenaro – AgenziaSir – NotiziaUltima – ChiesadiNapoli – EoloPress – PeriferiamoNews – NapoliCentro – NapoliDay – IlMondo